Allied Bank Limited (ABL) has announced a career opportunity for the position of Senior Officer – PACS (Cards & Acquiring) at its Lahore office. This is a full-time, onsite private sector role suitable for banking professionals with hands-on experience in cards operations, complaint management, and CRM-based investigation processes.
About the Organization
Allied Bank Limited is one of Pakistan’s most established and trusted commercial banks with a nationwide branch network spanning hundreds of cities. ABL offers a comprehensive suite of financial products and services including retail banking, corporate banking, digital banking, and card solutions. The bank is recognized for its commitment to operational excellence, regulatory compliance, and customer satisfaction across all service channels.
Basic Job Information
| Field | Details |
|---|---|
| Organization | Allied Bank Limited (ABL) |
| Job Type | Private |
| Employment Type | Full Time (Onsite) |
| Posted Date | February 25, 2026 |
| Last Date | March 25, 2026 |
| Job Location | Lahore, Punjab |
| Province | Punjab |
| Apply Via | LinkedIn / Easy Apply |
Available Positions
| Post Name | Experience | No. of Posts |
|---|---|---|
| Senior Officer – PACS (Cards & Acquiring) | 2 to 3 Years | 01 |
Eligibility Criteria
Qualification: A Master’s degree is preferred; however, a Bachelor’s degree or equivalent professional qualification from a reputable university will also be considered.
Experience: 2 to 3 years of relevant experience in banking operations, cards, acquiring, or complaint management is preferred. Candidates with CRM-based work exposure will have an advantage.
Required Skills:
- Strong motivational, team building, interpersonal, and communication skills
- Solid analytical, critical thinking, and multitasking abilities
- Ability to work under pressure and resolve issues efficiently
- Proficiency in MS Office applications
- Sound knowledge of regulatory requirements, banking operations, and internal banking policies and procedures
Age Limit: Not specified.
Domicile: Lahore-based or willing to work onsite in Lahore, Punjab.
Key Responsibilities
The Senior Officer PACS (Cards & Acquiring) will be responsible for downloading and reviewing reports from Siebel CRM, investigating complaints assigned by the Associate Manager or Manager, and following standardized checklists during complaint investigation. The role involves submitting timely responses on Siebel CRM, ensuring all complaints are resolved within the prescribed Turnaround Time (TAT), and updating root cause analysis in the MIS. The candidate will coordinate with APB, CMD, Card and Acquiring product teams, technology teams, and external vendors for investigation support. Coordination with ITG teams for log extraction, EOD MIS consolidation and submission to management, and any other tasks assigned by senior management will also be part of the role.
Salary Information
The expected monthly salary may range between PKR 80,000 to PKR 150,000 depending on qualifications, experience, and ABL’s internal compensation framework.
How to Apply
Click Here to Apply- Click the link above to visit the official LinkedIn job posting.
- Sign in to your LinkedIn account or create one if needed.
- Click the “Easy Apply” button on the job listing page.
- Complete the application form and upload your updated CV.
- Submit your application before the closing date: March 25, 2026.
Important Instructions
- Only candidates meeting the eligibility criteria will be shortlisted.
- Candidates with CRM and cards complaint management experience will be preferred.
- Incomplete applications will not be entertained.
- Only shortlisted candidates will be contacted for the interview process.
- The position is strictly onsite in Lahore — remote work is not available.
- Read all requirements carefully before applying.
