Telenor Pakistan Jobs 2026 – Assistant Manager Digital Customer Experience
Telenor Pakistan, one of the country’s leading telecom companies, is inviting applications for the position of Assistant Manager / Senior Executive – Digital Customer Experience. This is a permanent, full-time, on-site role based in Lahore, Punjab, suitable for professionals with a strong background in digital strategy, customer experience, and product transformation.
If you have experience driving digital journeys, leveraging AI and analytics, and translating customer insights into scalable improvements, this role is a strong fit for you.
About the Organization
Telenor Pakistan is a subsidiary of the Telenor Group and one of the largest telecom operators in Pakistan, serving over 40 million customers. The company is committed to digital innovation, inclusiveness, and continuous learning. Telenor Pakistan operates as an equal opportunity employer and fosters a collaborative, growth-oriented work environment across all departments.
Basic Job Information
| Field | Details |
|---|---|
| Organization | Telenor Pakistan |
| Job Type | Private |
| Employment Type | Full Time (Permanent) |
| Grade | JG 2 |
| Posted Date | February 25, 2026 |
| Last Date | February 28, 2026 |
| Job Location | Lahore, Punjab |
| Province | Punjab |
| Work Mode | On-Site |
Available Positions
| Post Name | Grade | No. of Posts |
|---|---|---|
| Assistant Manager / Sr. Executive – Digital Customer Experience | JG 2 | 1 |
Eligibility Criteria
1. Assistant Manager / Sr. Executive – Digital Customer Experience
Qualification: A bachelor’s or master’s degree in Business Administration, Marketing, Digital, Technology, or a related field is required. Certifications in CX, Digital Transformation, Product Management, or Design Thinking will be an added advantage.
Experience: 5 to 7 years of experience in Customer Experience, Digital Strategy, Product, or Digital Transformation roles. Candidates must have strong exposure to digital experience management, app-led ecosystems, e-commerce journeys, and consumer market research.
Key Responsibilities:
- Own and drive end-to-end digital customer journeys across mobile apps, websites, and digital touchpoints
- Identify friction points and design solutions to improve usability, speed, and satisfaction
- Embed AI and automation into digital journeys including chatbots, virtual assistants, and self-care tools
- Collaborate with Product, Technology, UX/UI, Marketing, and Operations teams
- Leverage customer feedback such as CSAT, NPS, and digital analytics to identify improvement opportunities
- Present CX insights and performance updates to senior stakeholders
- Act as CX custodian for Telenor’s mobile app and digital platforms
Functional Skills Required:
- Digital Customer Experience Strategy
- App Experience and Product Collaboration
- Customer Journey Mapping and Service Design
- CX Insights, Analytics, and Opportunity Identification
- Stakeholder Management and Influence
- Change Management and Customer-Centric Transformation
- Strong communication, storytelling, and executive presentation skills
Domicile: Lahore, Punjab
Salary Information
The salary for this position has not been mentioned in the official advertisement. Based on the grade level JG 2 and industry standards for telecom companies in Pakistan, the expected monthly salary may range between PKR 150,000 to PKR 250,000 depending on experience and qualifications.
How to Apply
- Visit the official Telenor Pakistan career portal using the link below.
- Create or log in to your account on the portal.
- Search for the position and complete the online application form.
- Upload your updated CV and relevant documents.
- Submit your application before the deadline: February 28, 2026.
🔗 Apply Online: Click Here to Apply
Important Instructions
- Last date to apply is February 28, 2026 — do not delay.
- Incomplete applications may be rejected without notice.
- Only shortlisted candidates will be contacted for the next steps.
- Telenor Pakistan is an equal opportunity employer and welcomes applicants from all backgrounds.
- No fee is charged at any stage of the recruitment process. If anyone demands payment, report it immediately.
- Read the full job description carefully before submitting your application.
